Q&A-Headphones

01 There is no sound from the earphone, what should I do?

Please follow the steps below to confirm:

1. Make sure the headset is correctly connected to the device

2. Make sure the headphone audio source is turned on and increase the volume adjustment

2. Make sure that the volume of the game screen or video and music is set to on

If this situation continues, please contact us for warranty or repair

What should I do if there is only one side of the 02 headset?

Please confirm whether it is a sound source problem, or the sound effect is set to distinguish the left and right sound settings.

Check if it is a problem of poor connection of the plug connection. The plug is not clean and will cause poor contact and affect the sound signal. If this situation continues, please contact us for warranty or repair

03What should I do if I hear noise, noise, and electric waves?

Please try to connect the headset to a different playback device first to confirm whether there is still noise.

If noise is heard when the headphones are connected to the mixer, the screen or mixer may be the source of noise, and some wires may generate noise when rubbing clothes or cloth leather and pass through the headphone cable. Wire clamp can avoid this situation

If noise is generated when the volume is increased, it depends on the settings of the device connected to the headset. If the volume is too high, the sound is distorted or pops, please lower the volume to test

If this situation continues, please contact us for warranty or repair