Return policy

Return and exchange service:

If you have any questions after receiving the goods, please contact [Customer Center] (including holidays) within 7 days after receiving the goods, and we will arrange for someone to take back your goods , And will handle the return and exchange operations for you immediately after receiving the goods.

Purchasing gaming chair products, please pay attention when unpacking the packaging. Please check whether the contents are defective before assembling. If assembled, the product will be deemed normal. According to Article 19 of the Consumer Protection Law There is a provision that within seven days after receiving the goods or services, the contract can be terminated by returning the goods or writing notice, without giving reasons and bearing any fees or consideration. However, those who have reasonable exceptions to communications transactions are not limited to this. Therefore, this product can be returned, but a refurbishment fee of NT$1500 will be charged, please forgive me.

※Please note that this appreciation period is not a trial period. If you find any dissatisfaction after inspection of the received product, please do not open the package, and immediately handle the return and exchange in accordance with the return and exchange regulations.

Return and exchange policy:

According to the "Consumer Protection Act" Article 19, Paragraph 2 "Criteria for the Application of Reasonable Exceptions to the Right of Termination of Communication Transactions", if the purchase is the product listed below once the package is opened, it is not due to lack of content or unavailability It cannot be returned or exchanged. Please be sure to read the product description on the product page carefully, and reconfirm the need and willingness to purchase the product before placing an order. If you have any questions, please contact the customer service center first:

1. Commodities that are prone to corruption, have a short shelf life, or are about to expire when the contract is terminated.

2. Customized payment based on consumer requirements.

3. Newspapers, periodicals or magazines.

4. Audio-visual products or computer software that have been opened by consumers.

5. Digital content that is not provided through tangible media or online services that are completed as soon as they are provided, shall only be provided with the prior consent of consumers. Such as: online virus scanning, e-books, software... etc.

6. Commodities that involve personal hygiene and have been opened by consumers, such as underwear, towels, socks... etc.

7. Event tickets, international air passenger services.

There is no 7-day appreciation period for the above items. Consumers are advised to carefully read the product description and confirm the content of the product before placing an order, and place the order when it is determined that there is a need and willingness to purchase, so as to avoid trouble and loss .

Notes for return and exchange:

1. When handling a return or exchange, please keep the product in a brand new state and send the complete package (the product itself, gifts, accessories, inner and outer packaging, accompanying documents, etc.) together. If the returned product cannot be restored to its original state, It will affect the right of return or exchange or bear part of the cost.

2. If the received goods are damaged, malfunctioning, missing parts... etc., please provide clear photos to speed up the return and exchange process.

3. A single order can only be returned or exchanged once. Please check the received goods carefully before applying. Once the order has been returned and exchanged, if the order needs to be returned or exchanged again, fees will be charged according to the situation.

4. If a large number of goods are returned or exchanged after ordering, due to operational difficulties, the transaction will be restricted or the transaction will be rejected depending on the situation.